At Gray Man Books, we aim to process and deliver your order as quickly and reliably as possible. Please review our delivery terms below.
Order Processing
After payment confirms, a download link is sent to the email used at checkout. Email delivery times depend on the email provider involved and are not guaranteed.
Delivery Timeframes
All products are digital and delivered by email. There is no physical shipping. Customers in any country can access their files after the link is received.
| Method | Estimated Delivery |
|---|---|
| Email download link | Within 60 seconds of payment |
| Backup link (on request) | Within 1 business day |
Email delivery times vary by provider and are not guaranteed. If your link has not arrived within a reasonable window, please contact support.
Delivery Fees
There are no delivery or shipping fees on digital products. The price shown at checkout is the only charge.
Failed or Delayed Deliveries
If your download link has not arrived, please contact [email protected] and we will resend the link or issue a full refund in accordance with applicable consumer protection laws.
Incorrect Email Address
Customers are responsible for providing an accurate email address at checkout. If a typo prevents delivery, contact [email protected] with proof of purchase and we will resend to the correct address.
Contact Us
If you have any questions regarding delivery of your downloads, please contact our customer support team at [email protected].